In contrast, while Buddy Punch (our online time clock) is a paid tool, we have a median response time of 54 seconds via live chat. Beyond that, we’ve heard from several customers that they had to wait for days to get a response. And if you reach out to someone who doesn’t fully grasp the ins and outs of the product, then they may not provide a helpful response. Many solutions don’t allocate many resources to training customer service representatives.While some free solutions have a few features to help you save time on payroll (such as exporting an Excel report with employee hours already calculated), many don’t offer a full range of payroll related features, such as integrations with payroll providers, time off and overtime reports, accruals, and more.While some free solutions have a few features to increase employee accountability (such as requiring employees to take a photo during each punch in), many don’t offer a full range of accountability related features, such as Geofencing (restricting punches to a certain location), IP Address Locking (restricting punches to a certain device or Wi-Fi network), Facial Recognition (employees can punch in by just looking at their smartphone’s camera), and the list goes on.While there are several online time clocks for small businesses that offer a free plan (which we later list in this article), they come with many limitations in the four aforementioned areas. In talks with customers, we’ve found that while the benefits of an online time clock are clear, there is a major concern regarding the onboarding process.įor example, we often get asked, “How much time would I have to spend on training employees who aren’t tech savvy?” Why a Free Online Time Clock Software May Not Meet the Needs of Your Business Also, the person replying to your email may not be knowledgeable on the product (and thus not fully answer your question).įactor #4: The time clock software should be easy to use and intuitive. While this may seem like a given, there are several software options on the market that make you wait for days to get a response. What used to take over an hour takes roughly 20 minutes.”įactor #3: If you reach out to customer support, you should receive a quick and helpful response from a knowledgeable representative. Between contacting the locations to send the timecards, manually entering daily hours, deciphering notes scribbled on the cards, and updating labor information for new employees, we had enough! Now the process is as simple as logging on, setting the date range, exporting a CSV, and migrating the data into an analysis template. There should also be features related to time off tracking, overtime, accruals, and more.Īs one of our customers mentioned in their review: “Before we began using Buddy Punch, completing a weekly labor analysis would take over an hour and a half. Every time you punch in/out it shows your employer your location, making time clock fraud one less worry as a business owner and the employee more responsible about time maintenance, because you cannot get paid if you are not physically at work.”įactor #2: There should be a buffet of features that help you save time on payroll.įor example, you should be able to download an Excel report with all the punch data needed to run payroll. ![]() ![]() In our experience, there are four factors you should consider when choosing an online time clock for employees:įactor #1: There should be a buffet of features that help you increase employee accountability.įor example, you should have the option to restrict punches to a certain location, require employees to take a picture of themselves when punching in and out, and so on.Īs one of our customers mentioned in their review: “The thing I like most about the software is the geographical location requirement. Buddy Punch (We’ll discuss how we improve upon the limitations of free tools.).
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